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Gambling helplines

Who to call, text or chat with in each province, and when they answer. Help inside the casino, help for family, a line for visitors from the United States and official self-checks. Tap to read the words behind each line.

If you are thinking about suicide, call or text 9-8-8

Anywhere in Canada

1-855-242-3310Hope for Wellness Help Line

For First Nations and Inuit

24 hours

  • WhereAcross Canada

1-800-668-6868Kids Help Phone

For young people

24 hours

  • TextCONNECT to 686868
  • WhereAcross Canada

By province

Ontario

1-866-531-2600ConnexOntario

24 hours

  • ChatWebchat and email
  • TextText “connex” to 247247, any time, day or night (standard data and text rates may apply)

1-833-888-2306Virtual PlaySmart Centre

A trained PlaySmart Advisor to talk to

11 am to 7 pm, 7 days a week

Quebec

1-800-461-0140Jeu: aide et référence

24 hours

  • Local number514-527-0140 in Montréal and surroundings
  • ChatFor Quebec residents
  • LanguagesFrench and English

British Columbia

1-888-795-6111Gambling Support BC

24 hours

Alberta

1-866-332-2322Addiction Helpline (Recovery Alberta)

24 hours

Manitoba

1-800-463-1554Problem Gambling Helpline

24 hours

Saskatchewan

1-800-306-6789Problem Gambling Help Line

24 hours

Nova Scotia

1-888-429-8167Mental Health and Addictions Crisis Line

24 hours

New Brunswick

1-800-461-1234Gambling Information Line

Hours not confirmed by the source

Prince Edward Island

1-855-255-4255PEI Gambling Support Line

24 hours

Newfoundland and Labrador

811Gambling Help Line

24 hours

Yukon

1-844-533-3030Reach Out Support Line (CMHA Yukon)

Hours not confirmed by the source

Northwest Territories

811Mental Health and Wellness Support Line

General mental health and addictions line, not gambling-specific

24 hours

  • LanguagesEnglish and French, with translation for NWT official languages

Nunavut

1-800-265-3333Kamatsiaqtut Help Line

General mental health and addictions line, not gambling-specific

24 hours

  • Local number867-979-3333 in Iqaluit

Help inside the casino

Ontario: PlaySmart Centres

Staffed by the Responsible Gambling Council inside Ontario casinos.

CasinoStaff hours
Casino AjaxSun–Wed. 11 a.m.-8 p.m., Thurs–Sat. 11 a.m.–12 a.m.
Shorelines Casino BellevilleSun–Wed. 11 a.m.–8 p.m., Thurs–Sat. 11 a.m.–12 a.m.
Elements Casino BrantfordSun–Wed. 11 a.m.–8 p.m., Thurs–Sat. 11 a.m.–12 a.m.
Elements Casino MohawkSun–Wed. 11 a.m.–8 p.m., Thurs–Sat. 11 a.m.–12 a.m.
Casino RamaDaily 11 a.m. 2 p.m.
Cascades Casino ChathamWed. 12 p.m.–5 p.m., Fri–Sat. 5 p.m.–10 p.m.
Gateway Casinos ClintonWednesday 12-5pm, Friday 5-10pm, Sunday 12-5pm
Elements Casino FlamboroSun–Wed. 11 a.m.–8 p.m., Thurs–Sat. 11 a.m.–12 a.m.
Elements Casino Grand RiverThurs.–Sat 5:30 p.m.–10:30 p.m., Sun. 12 p.m.–5 p.m.
Delta EtobicokeThursday 5:30 p.m. – 10:30 p.m., Friday 5:30 p.m. – 10:30 p.m., Saturday 5 p.m. – 10 p.m.
Shorelines Casino Thousand IslandsSun–Wed. 11 a.m.-8 p.m., Thurs –Sat. 11 a.m.–12 a.m.
Hard Rock Casino OttawaSun–Wed. 11 a.m.-8 p.m., Thurs –Sat. 11 a.m.–12 a.m.
Playtime Casino HanoverWed. 12 p.m.–5 p.m., Fri. 5 p.m.-10 p.m., Sat. 3 p.m.–8 p.m.
InnisfilSun–Wed. 11 a.m.-8 p.m., Thurs–Sat. 11 a.m.–12 a.m.
Gateway Casinos LondonSun–Wed. 11 a.m.-8 p.m., Thurs –Sat. 11 a.m.–12 a.m.
Fallsview Casino ResortDaily 10 a.m.–2 a.m.
Cascades Casino North BayWed. 12 p.m.–5 p.m., Fri. 5 p.m.-10 p.m., Sat. 3 p.m.–8 p.m.
Shorelines Casino PeterboroughSun–Wed. 11 a.m.–8 p.m., Thurs–Sat. 11 a.m.–12 a.m.
Starlight Casino Point EdwardSun–Wed. 11 a.m.–8 p.m., Thurs-Sat. 11 p.m.–12 a.m.
Great Blue Heron CasinoSun–Wed. 11 a.m.–8 p.m., Thurs–Sat. 11 a.m.–12 a.m.
Gateway Casino SarniaSummer: Wed: 12pm-5pm, Fri & Sat: 4pm-9pm | Winter: Wed: 12pm-5pm, Fri: 4pm-9pm, Sun: 11am – 4pm
Gateway Casinos Sault Ste. MarieSun–Wed. 11 a.m.–8 p.m., Thurs–Sat. 11 a.m.–12 a.m.
Gateway Casinos Thunder BaySun–Wed. 11 a.m.–8 p.m., Thurs–Sat. 11 a.m.–12 a.m.
Woodbine CasinoDaily 9 a.m.–2 a.m.
Playtime Casino Wasaga BeachThurs 12 p.m.–5 p.m., Fri 5 p.m.–10 p.m., Sat 3 p.m.–8 p.m.
Caesars WindsorDaily 10 a.m.–2 a.m.

Self-serve centres, without staff: Gateway Casinos Sudbury, Shorelines Casino Kawartha Downs, Casino Niagara, Gateway Casinos Woodstock.

British Columbia: GameSense Advisors

A GameSense Advisor in every casino in British Columbia.

Quebec: Casino staff

Ask the staff at any Loto-Québec casino, without an appointment.

Prince Edward Island: PlayWise Hub

A PlayWise Hub with advisors in Charlottetown and Summerside.

If you are worried about someone

These lines and groups say they help family and friends too.

  • OntarioConnexOntario — Also for a friend or family member1-866-531-2600
  • QuebecJeu: aide et référence — Support for loved ones1-800-461-0140
  • British ColumbiaGambling Support BC — Also for a loved one’s gambling1-888-795-6111
  • Nova ScotiaMental Health and Addictions Crisis Line — Also for someone concerned about another person1-888-429-8167
  • Newfoundland and LabradorGambling Help Line — For family members too811
  • Northwest TerritoriesMental Health and Wellness Support Line — Also about someone you care about811
  • OntarioHelp for yourself, too — A support group or counsellor for the person who is worried
  • ManitobaGam-Anon — A 12-step group for family and friends
  • Money worriesCredit Canada — Free, confidential credit counselling1-800-267-2272

Visitors from the United States

The Canadian lines above serve people in their province. At home in the United States, the national line is:

1-800-MY-RESETNational Problem Gambling Helpline (United States)

24 hours

  • Text1-800-MY-RESET
  • NumberIn use since January 29, 2026
  • Earlier number1-800-522-4700 still works

Check yourself

Short questionnaires published by the organizations below. We host no questionnaire of our own; each link opens their page.

  • Canada-wideGambling Self-Assessment Quiz ↗Responsible Gambling Council · About two minutes; based on the Canadian Problem Gambling IndexNot a diagnosis
  • For QuebecGambling Addiction Test ↗Jeu: aide et référence · The South Oaks Gambling Screen (SOGS)Not a diagnosis
  • AlsoBBGS e-Screener ↗Division on Addiction, Cambridge Health Alliance (Massachusetts) · Three questions; run from the United Statesanonymous

More help

Self-exclusion, province by provinceResponsible gamingSet a money and time limit

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