Atlassino Academy · Blackjack · Lesson 1 of 21

Card values, soft and hard hands

The first thing a table asks you to know: what your cards add up to, and whether the ace among them can still be eleven.

  • About 21 minutes
  • Illustrated hosts: Leo and Maya
  • Last checked 24 September 2026

You do not need to know anything about blackjack yet. How a round is played, who acts first and what the moves are all come in later lessons. Today you only count: what your cards add up to, and what the hand you are holding is called. Never sat at a table? Joining a table in the first-visit track shows you how.

You are dealt an ace and a six.

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Before we start: how much is that hand worth?

Nothing is scored here. We come back to it at the end.

The short answer

An ace counts 1 or 11, whichever suits you. A jack, a queen and a king count ten; every other card counts the number printed on it. While the ace can still be eleven the hand is soft and has two totals at once; when the ace can no longer be eleven the hand is hard and has one total. A blackjack is 21 on your first two cards, an ace and a ten-value card, and no other 21 is a blackjack.

Leo leans over a green table and touches the edge of the left of two cards lying face up on the felt — one diamond alone on that card, eight spades on the other — while Maya reads them from the rail beside him.
Leo smiling, explaining with an open hand.

Leoformer dealer · rules and maths

I dealt this game before I taught it, and the quietest mistake at a table looks like this: the player makes the right move for a hand he is not holding. Every decision in blackjack is a decision about a number, so the number has to be the right one before anything else.

What each card is worth

You are trying to finish with a higher total than the dealer, without going over 21. The whole game sits in that one sentence, so the first skill to have is adding up the cards in your hand, quickly and without a mistake.

Cards 2 to 10 count the number printed on them

22
2
33
3
44
4
55
5
66
6
77
7
88
8
99
9
1010
10

A jack, a queen and a king count ten, all three of them

JJJ
10
QQQ
10
KKK
10

The picture on the card is different; the value of the card is not.

An ace counts 1 or 11, whichever suits you

AA
1 or 11

A six is a six in every suit

66
6
66
6
66
6
66
6

Hearts, diamonds, spades or clubs: each of these four cards counts six.

Cards come out of a shoe (the box the dealer deals from, holding several decks shuffled together), and four of the thirteen kinds put ten on your hand. The rest of this track keeps coming back to that.

Thirteen kinds of card, and four of the thirteen kinds are worth ten: the ten, the jack, the queen and the king. Every deck in the shoe is built the same way, so nearly one card in three that comes out of the shoe is worth ten: 30.8% of the cards in the box.

The ace: two numbers at once

The ace is the only card with two values, and the choice between one and eleven is yours, not the dealer’s. There is nothing to announce: your hand is worth whichever of the two numbers suits you, and the dealer reads your hand the same way.

Leo raising one finger, thinking something through.

Leoformer dealer · rules and maths

One habit does the whole job of reading a hand, and I ask every beginner to make it automatic: the eleven question. Three steps, below.

  1. Step 1Count the ace as one and add the hand up.An ace and a six: 1 + 6 is 7.
  2. Step 2Add ten to that total.7 + 10 is 17.
  3. Step 3Is the new total 21 or under?Yes: the ace can be eleven, the hand has two totals, and the hand is soft. No: the ace is one, the hand has one total, and the hand is hard.

Soft and hard: those two words carry the rest of the track.

Soft

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7 or 17

The ace can still be eleven: 11 + 6 is 17, inside 21. Two totals at once, and which of the two totals you use is up to you.

Hard, with no ace

9988
17

No ace, so there is nothing to choose: 9 + 8 is 17, and 17 is everything this hand is worth.

Hard, with an ace that can only be one

AA661010
17

The ace at eleven would make 27, so the ace is one: 1 + 6 + 10 is 17. One total, and the hand is hard even though an ace is in it.

Hard is not only “a hand with no ace”. An ace that can no longer be eleven makes a hard hand too, whether the hand holds two cards or five.

Your turn. You hold an ace, an ace and a nine: three cards, two of them aces.

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Count all three cards as ones first: 1 + 1 + 9 is 11. Now ask the eleven question: can you add ten to 11 and still be at 21 or under?
Check your answer

Yes: 11 + 10 is 21, inside 21, so one of the two aces is holding an eleven. The hand is a soft 21. A soft 21 is not a blackjack, because three cards made it. Only one of the two aces can ever be the eleven: two elevens would be 22 on their own.

About one starting hand in 7 has an ace in it, so you will be asking the eleven question often.

When a soft hand turns hard

Every card that lands on a soft hand asks the eleven question again. Nobody at the table announces that the hand has turned hard; noticing that the ace has dropped to one is your job.

Before the card: a soft 17

AA66
7 or 17

11 + 6 is 17. Eleven fits, and no single card can take this hand over 21, because the ace can always drop to one.

A three lands: still a soft hand

AA6633
10 or 20

11 + 6 + 3 is 20, still inside 21. The ace is still holding the eleven, and the hand still has two totals.

A ten lands: now a hard 17

AA661010
17

11 + 6 + 10 is 27, so eleven no longer fits. The ace becomes a one: 1 + 6 + 10 is 17, and 17 is the only total left.

The felt says 17 before the ten and 17 after the ten, and the soft 17 and the hard 17 are not the same hand. Telling a soft 17 from a hard 17 is the whole skill of this lesson, and the habit that does it is small: count again after every card, and ask the eleven question each time.

The ace rescues a hand, too. A hand with an ace in it is over 21 only when it is over with the ace counted as one, because the ace can always drop to one when eleven no longer fits.

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An ace, a four and an eight. With the ace at eleven the hand would be 23 and out, so the ace drops to one: 1 + 4 + 8 is 13. A hard 13, and still in play.

Blackjack, and what is not one

One hand at this table has a name of its own: the blackjack (twenty-one on your first two cards: the one hand a table pays at a rate of its own). A blackjack is an ace and a ten-value card as your first two cards: an ace beside a ten, a jack, a queen or a king.

A blackjack

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Paid 3 to 2

The ace counts eleven and the king counts ten: 21 on the first two cards. The one hand at the table with a name and a rate of its own.

21 on three cards

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Paid 1 to 1

Five, six and ten add up to 21, and three cards made it, so the hand is 21 and not a blackjack. Against a blackjack, this 21 is the lower hand.

A blackjack is worth knowing on sight because of what a blackjack pays. Some tables pay a blackjack less than 3 to 2, and what the lower rate costs you is lesson 3.11.

What comes back in addition to your betThe rate is the same at any bet; the amount grows with the bet.
Your handPaid atBack, on an example bet of $10
Higher than the dealer’s hand1 to 1$10.00
A blackjack, when the dealer has no blackjack3 to 2$15.00
A blackjack against the dealer’s blackjackpush (a tie: your bet comes back and nothing is paid)nothing: your bet comes back
21 on three cards or more, or 21 after a split1 to 1$10.00

Two hands of 21 that are not blackjacks

Twenty-one built from three cards or more is a good hand, and it pays the ordinary 1 to 1. Against a blackjack, a 21 built from three cards or more is the lower hand.

Twenty-one on a split hand. A pair can be split into two hands, and each of the two hands is played on its own. An ace and a ten-value card on one of those hands is 21 on two cards, and it is still not a blackjack, so it pays the ordinary 1 to 1. How a pair is split is lesson 3.3; which pairs are worth splitting is lesson 3.9.

First hand: an ace, then a king

AAKKK

21 on two cards, and paid 1 to 1

Second hand: an ace, then a five

AA55

A soft 16

A pair of aces split into two hands, with one card dealt to each hand. The first hand is 21 on two cards, and it is paid 1 to 1 rather than 3 to 2: the first two cards dealt to you were the two aces, and two aces do not add up to 21.

What a misread costs

Leo pointing at a chart with an open hand.

Leoformer dealer · rules and maths

A wrong reading sends you to the wrong row of the strategy chart you are about to learn. The chart is only as good as the number you bring to it.

Two misreads of a 17 against a dealer nine. The amounts are averages per hand on an example bet of $10, not a suggested bet. Amounts are in Canadian dollars.

A hard 17 read as soft

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$1.28 a hand

Played from the soft-17 row, this hard 17 takes another card against a nine, and loses this much more per hand on average.

A soft 17 read as hard

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$2.74 a hand

Played from the hard-17 row, this soft 17 stands against a nine, gives up the eleven, and loses this much more per hand on average.

Neither amount tells you what to do with a 17: what to do with a hard total is lesson 3.6, and what to do with a soft total is lesson 3.8. What the two amounts say is narrower, and it comes first: which row of the chart you play from is settled by how you read the hand, before you decide anything.

  1. On every hand0.53%of the bet stays with the house on average at a six-deck table paying 3 to 2 on a blackjack, even when every hand is played by the full chart.
  2. In an hour70 handsat $10 a hand: the pace in the Las Vegas Strip rating table.
  3. The house’s share of that hour$3.68on average, before a single hand has been read wrong.

The house keeps its edge; the chart only makes it smaller. Reading your hand right does not turn the house’s share around. Reading your hand right keeps you from paying more than that share.

Maya with a finger raised and a knowing look.

Mayaformer floor supervisor · manners, money and breaks

One thing before you go looking for the good hands. A blackjack comes about once in 21 hands, and waiting for a blackjack is not a plan: an evening of waiting is still an evening of paying the house its share on every hand. Decide your limit and your time before the first hand, and keep both the limit and the time; Game plan walks you through it.

If it stops being fun

If gambling stops being entertainment, help is available. 19+ in most of Canada; 18+ in Alberta, Manitoba and Quebec. More on responsible gaming.

1-866-531-2600Ontario · ConnexOntario · 24 hours
1-800-461-0140Quebec · Jeu: aide et référence · 24 hours
1-888-795-6111British Columbia · Gambling Support BC · 24 hours
1-866-332-2322Alberta · Addiction Helpline (Recovery Alberta) · 24 hours
1-800-463-1554Manitoba · Problem Gambling Helpline · 24 hours
1-800-306-6789Saskatchewan · Problem Gambling Help Line · 24 hours
1-888-429-8167Nova Scotia · Mental Health and Addictions Crisis Line · 24 hours
1-800-461-1234New Brunswick · Gambling Information Line
1-855-255-4255Prince Edward Island · PEI Gambling Support Line · 24 hours
811Newfoundland and Labrador · Gambling Help Line · 24 hours
1-844-533-3030Yukon · Reach Out Support Line (CMHA Yukon)

If you are thinking about suicide, call or text 9-8-8

The lesson on one card

That is the lesson. Here it is on one card: print it or keep it on your phone, and ask the dealer before you use it at the table.

What each card countsThe same at every blackjack table
Under each card, what it counts. Suits count for nothing: a six is a six in all four suits.

Blackjack = an ace and a ten-value card as your first two cards. The sign at the table says what it pays: 3 to 2, or less.

19+ (18+ in AB, MB, QC) · Set a limit before you sit · Play responsibly · help, day or night: Gambling Support BC 1-888-795-6111, 24 hours

If you are thinking about suicide, call or text 9-8-8

Practice table

A hand lies on the felt, three readings are offered, and after each answer comes the counting the right reading rests on. Level 1 is the hand as it is dealt; level 2 adds cards, which is where a soft hand stops being soft; level 3 is more than one ace. Level 4 puts the dealer’s card beside yours and says what reading the hand wrong is worth. The lesson is one run: every square on the strip below is one hand of the lesson, and all the squares are there from the start. Only your first answer on each hand counts, and when a level’s squares are full the next level begins by itself. Nothing is bet here.

The practice table needs JavaScript. Here is one hand from it, with the answer.

Level 1 · Two cards

Blackjack · 6 decks, dealt from a shoe

An ace and a six. What do you hold?

The answer: A soft 17.

Two totals at once, 7 and 17, and the choice between 7 and 17 stays yours until a card takes the eleven away. Which row of the chart a soft 17 is played from is lesson 3.8; that an ace and a six is a soft 17 is what you need today.

In our words: A soft hand holds an ace and can be read two ways, both of them 21 or under.

In our words: A hand is hard when it holds no ace, or when its ace can only be counted as 1.

BCLC · Rules of Play for Table Games — Blackjack · section 1.0 Basic Blackjack, 3.1 to 3.3 · read
Hand in which an ace can have the value of either 1 or 11 without the total value of the hand exceeding 21.
Hand with no aces or one ace which can only have the value of 1.
Loto-Québec · Game rules: Blackjack · section Soft hand, Hard hand · read

Level 4 · The dealer is waiting

Blackjack · 6 decks, dealt from a shoe · the dealer is waiting on your spot

The ten has just landed, and the dealer is waiting on your spot. What do you hold?

The answer: A hard 17.

Eleven does not fit: with the ace at eleven the hand would be 27, so the ace is one and the hand has a single total, 17. Which row of the chart a hard 17 is played from is lesson 3.6; that this 17 is hard is what you need today.

In our words: A soft hand holds an ace and can be read two ways, both of them 21 or under.

In our words: A hand is hard when it holds no ace, or when its ace can only be counted as 1.

BCLC · Rules of Play for Table Games — Blackjack · section 1.0 Basic Blackjack, 3.1 to 3.3 · read
Hand in which an ace can have the value of either 1 or 11 without the total value of the hand exceeding 21.
Hand with no aces or one ace which can only have the value of 1.
Loto-Québec · Game rules: Blackjack · section Soft hand, Hard hand · read

Level 4 · The dealer is waiting

Blackjack · 6 decks, dealt from a shoe · the dealer is waiting on your spot

The same seventeen, built out of three cards, and the dealer is waiting. What do you hold?

The answer: A soft 17.

Two totals at once, 7 and 17, and the ace is still holding the eleven. What to do with a soft 17 is lesson 3.8; that this 17 is soft is what you need today.

In our words: A soft hand holds an ace and can be read two ways, both of them 21 or under.

In our words: A hand is hard when it holds no ace, or when its ace can only be counted as 1.

BCLC · Rules of Play for Table Games — Blackjack · section 1.0 Basic Blackjack, 3.1 to 3.3 · read
Hand in which an ace can have the value of either 1 or 11 without the total value of the hand exceeding 21.
Hand with no aces or one ace which can only have the value of 1.
Loto-Québec · Game rules: Blackjack · section Soft hand, Hard hand · read

Every hand is read the same way: add the cards, then ask whether an ace among them can still be eleven. The workings are in “How it’s worked out” at the end of this page.

How the practice table works

One strip, no rounds. Every square on the strip is one hand of this lesson, and they are all there from the start. Your first answer fills the square; when a level’s squares are full the next level begins by itself, with no button in between. Practising a mistake turns a cross into “fixed in practice” and does not change the count: only first answers do. Progress stays in this browser; nothing is sent anywhere.

The hands. The hands are a written pool, not a deal: each hand was chosen to show one thing, and each hand comes with its own explanation. The order is fresh each visit and recent hands are not repeated while the pool allows, so a run is not the same run twice. The answer to each hand is not typed in: the answer is worked out when the page is built by the same function that reads a hand everywhere else on this site, and a hand whose written answer disagrees with that function stops the build. The last card to land is marked on the picture and named in the description for a screen reader.

The amounts on level 4. The amounts are averages per hand for an example bet of $10, from the engine behind our strategy table, and each amount is the cost of playing the hand from the wrong row: not a figure for one hand, and not a forecast. The dealer’s card on that level is a 2 to a 9 only: against a 10 or an ace some hands end in a dealer blackjack, which the reading does not change and which is lesson 3.2’s subject.

Check yourself

Maya with a finger raised and a knowing look.

Mayaformer floor supervisor · manners, money and breaks

Five quick ones. Pick an answer, then check it. No timer, no points: just whether it stuck.

1You hold an ace, a six and a ten. What is that?

Show the answer

Answer: A hard 17. The ace decides which row of the chart you are in. While the ace is still worth eleven the hand has two totals; once eleven no longer fits, the hand has one total. The same number on the felt, and a different hand underneath the number.

  • 27, and over 21 The hand is over 21 only if the ace had to be eleven, and the ace never has to be eleven: the rules put the choice with the player, so this hand is 17 and still in play.
  • A soft 17 The hand was a soft 17 before the ten landed. A hand is soft only while its ace can still be eleven; here the ace cannot, and the two totals have become one. Playing this hand from the soft-17 row costs $1.28 a hand on average against a dealer nine, on an example bet of $10.
  • A hard 17 Eleven does not fit any more (11 + 6 + 10 is 27), so the ace counts as one and the hand has a single total: 17.
2You split a pair of aces, and the first ace draws a king. What is that hand paid?

Show the answer

Answer: Even money, 1 to 1. Twenty-one after a split is 21, and 21 after a split is paid like any other 21. The rate of its own belongs to a blackjack, a blackjack is the first two cards dealt to you, and after a split the ace and the king are not the first two cards dealt to you.

  • Even money, 1 to 1 An ace and a king after a split is 21, and 21 is a fine hand; but a blackjack is 21 on the first two cards dealt to you, and the first two cards dealt to you were the two aces.
  • 3 to 2, like any blackjack This is the costliest version of the mistake, because this is the one you would argue about at the table. Ace and ten after a split is an ordinary 21, not a blackjack, and the table pays it 1 to 1.
  • Neither: you draw again and see Split aces take one card each, and each hand is finished whatever that one card is. Why you would split aces at all is lesson 3.9.
3Both you and the dealer turn over a blackjack. What happens to your bet?

Show the answer

Answer: Your bet comes back, and nothing is paid. “A blackjack pays 3 to 2” holds when the dealer does not have a blackjack too. When you both hold a blackjack, the two hands are equal, and equal hands are a tie.

  • You are paid 3 to 2: yours came first The order of the deal settles nothing. Your blackjack and the dealer’s blackjack are the same hand, and the same hand against the same hand is a push.
  • Your bet comes back, and nothing is paid Equal hands are a tie, or push, and a blackjack against a blackjack is equal.
  • The dealer’s blackjack outranks yours A dealer’s blackjack outranks a 21 made of three cards or more. Against your blackjack the dealer’s blackjack is equal, and equal hands are a push.
4You hold an ace, an ace and a nine. What is that?

Show the answer

Answer: A soft 21. Two aces, one eleven. However many aces arrive, at most one ace can be worth eleven, because a second eleven would take the hand over 21 by itself.

  • A blackjack: that is 21 Three cards. A blackjack is 21 on the first two cards, and a two-card 21 outranks every 21 built from more cards.
  • A soft 21 Only one ace can be eleven: 11 + 1 + 9 is 21. The second ace goes in as one, eleven still fits, so the hand is soft.
  • A hard 21 The hand would be a hard 21 if both aces had to count as one, and they do not: one ace is holding the eleven that got the hand to 21.
5You hold an ace and a four. You take a card and it is an eight. What do you hold now? new situation

Show the answer

Answer: A hard 13. Different cards, a different number, and the same question: can the ace still be eleven? Here the ace cannot, so the hand has one total and the hand is hard. Count again after every card.

  • A hard 13 11 + 4 + 8 is 23, so the ace has to be one: 1 + 4 + 8 is 13. One total, and the hand is hard.
  • 23, and over 21 The ace saves the hand by dropping to one. A hand with an ace goes over 21 only when it is over with the ace counted as one.
  • A soft 13 A hand stays soft only while its ace can still be eleven. Here the ace cannot be eleven, and the name of the hand changes with the card, not with the total.

The question we opened with. Both seven and seventeen. While the ace can be either one or eleven without the hand going over 21, an ace and a six is worth 7 and 17 at the same time, and a hand with two totals is what the table calls a soft hand. Seven alone is half of the answer, and seventeen alone is the other half: name the seven alone and you have given away the ten points you were entitled to count; name the seventeen alone and you have thrown away the small total you can fall back on. The choice stops being yours the moment a card makes eleven impossible, and then, and only then, the hand is hard.

Where to play, and further reading

19+ (18+ in AB, MB, QC) · Play responsibly · help, day or night: Gambling Support BC 1-888-795-6111, 24 hours

A six is a six at every table, and so is a soft hand: what the cards are worth and what a hand is called do not change from one table to the next. What does change from table to table — what a blackjack pays, how many decks are in the shoe — is lesson 3.11.

Further reading

  • Rules of Play for Table Games: Blackjack · British Columbia Lottery Corporation (BCLC)The rules this track follows section by section: six decks, the dealer on soft 17, doubling, splitting and surrender.
  • Game rules: Blackjack · Loto-Québec (Société des casinos du Québec)Québec’s rules: one to eight decks, a face-down dealer card, and the soft-17 rule left to the sign at the table.
  • Playing Blackjack · Fallsview Casino Resort and Casino NiagaraOne Ontario operator’s own booklet, including both blackjack payouts and both dealer rules it may post.
  • Blackjack: how to play · OLG PlaySmartOntario’s beginner page: the moves, the hand signals it describes, and what insurance is.
  • Know the game: Blackjack · Casinos Regina & Moose Jaw (SaskGaming)A Saskatchewan operator on what the chart does and does not do, and where to pick one up in the building.
  • Blackjack basics · Wizard of OddsWhat three common ways of playing blackjack without the chart cost, on that author’s own table.

How it’s worked out

Rules, numbers and hosts

Rules. The card values and the definitions of a soft and a hard hand come from the published rules above, and the three rule books this track reads agree on them word for word. The amounts use one set of table rules as an example — six decks, dealer draws on soft 17, blackjack paid 3 to 2 — because a cost has to be a cost of something; nothing else on this page depends on them.

Numbers. The counts of the shoe are arithmetic over the cards: four ten-value ranks of thirteen, one ace rank of thirteen, multiplied by the number of decks. A blackjack is two orders of ace-then-ten out of the whole shoe, which is why the figure is not simply the share of aces times the share of tens. The two costs are worked out when the page is built, by the same engine as our strategy table: each is the average result per hand of the play the chart makes on the hand you hold, minus the average result of the play you would make on the hand you thought you held, with each average rounded to the cent first. The amounts in the payout table are the example bet multiplied by the rate. Every figure on this page carries a machine-readable key and is recomputed and compared on every build.

What is not here. How often a hard hand turns up compared with a soft one: that depends on how hands are played out, and this page does not model it. The lesson says what it has counted and nothing beyond it.

Sources. Every claim on this page carries a button with the sentence it rests on, the publisher who wrote that sentence and the date we read it.

Hosts. Leo and Maya are illustrated characters. Their backstories, a former dealer and a former floor supervisor, are written for the course: neither is a real person, and neither speaks for any casino. The rules and numbers on this page come from the sources it cites, not from their experience.

No promise. Blackjack is played against the house. Reading your hand correctly keeps you from paying more than the game already costs; nothing on this page makes it free or says how an evening will end.

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